Published Researchs
Research TitleMAG. TITLERESEARCH AREAPUBLISH YEARDOIJournal URL
Assessing the Mediating Role of Employee Reciprocity in the Link between Organizational Citizenship Behaviour and Key Job AttitudesInt. J. of Management PracticeServices Management and Marketing2024  Visit URL
Going Beyond the Conventional Service Profit Chain ModelSAGE OpenBusiness Administration/ Service Marketing2024  Visit URL
Toward Developing a National Customer Satisfaction Index in JordanGlobal Business & Finance ReviewServices Management & Marketing2023  Visit URL
Customer Company Identification and Customer Loyalty: Using the Social Exchange Theory Perspective: Customer Reciprocity as a Mediating FactorQuality Access to SuccessServices Management & Marketing2022  Visit URL
The Role of Operational Innovation and External Environment on the Relationship between Service Quality and Marketing Performance in the Hotel BusinessProblems and Perspectives in ManagementServices Management & Marketing2022  Visit URL
Meaningful Work and Organizational Outcomes: The Mediating Role of Individual Work PerformanceManagement Research ReviewServices Management & Marketing2019  Visit URL
The Impact of Employee Motivation on Organizational CommitmentEuropean Journal of Business and ManagementOrganizational Behavior2017  Visit URL
Approaching Information System Evaluation Methodology and Techniques: A Comprehensive ReviewInt. J. of Business Information SystemsMIS, Services Setting2016  Visit URL
The Impact of the E-Service Quality (E-SQ) of Online Databases on Users’ Behavioural Intentions: A Perspective of Postgraduate StudentsInternational Review of management and MarketingServices Marketing2016  Visit URL
Assessing the Importance of E-Service Quality Dimensions and Attributes: Perspective of Facebook’s UsersInternational Business ResearchMarketing, Social Networks2014  Visit URL
Understanding The Impact of Employee Empowerment on Customer-Oriented BehaviorJournal of Business Studies QuarterlyServices Marketing, Marketing, Empowerment2014  Visit URL
Information Systems Pre- Evaluation Practices In ContextEuropean Journal of Economics, Finance and Administrative SciencesMIS2013  Visit URL
Intellectual Capital and its Impact on Business Performance: Evidences from the Jordanian Hotel IndustryTourism and Hospitality ResearchIntellectual Capital, Business Performance, Strategic Management2013  Visit URL
The Impact of Managerial Empowerment on Customer SatisfactionScientific Journal of King Faisal University (Humanities and Management Sciences)Services Marketing, Human Resources2013  Visit URL
The Impact of Organizational Factors on E-Government Eliminations: The Case of JordanGlobal Review of Business and Economic ResearchOrganizational Behaviour, Electronic business2013  Visit URL
Performance Measurements Systems: Stages of Development Leading to SuccessInterdisciplinary Journal Of Contemporary Research In BusinessPerformance measurement system, Balanced scorecard, dynamic systems, stakeholders.2012  Visit URL
The Importance of Trust and Security Issues in E-Commerce Adoption in the Arab WorldEuropean Journal of Economics, Finance and Administrative SciencesE-Commerce2012  Visit URL
Service Quality, Brand Loyalty and Profit Growth in UK Budget HotelsTourism AnalysisMarketing2011  Visit URL
Intangible Resources in Performance Measurement Systems of the Hotel IndustryFacilitiesBusiness Performance Measurement Systems2010  Visit URL