| Academic Paper | Year | Conferece | Proceedings URL |
| What Makes Customer Experiences with Service Robots in Hospitality Truly Impactful? | 2025 | Council for Hospitality Management Education (CHME) Annual Research Conference 2025 |
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| AI Technologies for Delivering Government Services to Citizens: Benefits and Challenges | 2022 | 2022 IFIP International Federation for Information Processing |
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