DIA' ALHAQ AHMAD ABEDALMAHDI ZEGLAT

Dia A. A. Zeglat	Associate Professor
(Management) Services Marketing	Business Administration
Business School	Department of Business Administration
Dia@hu.edu.jo	http://staff.hu.edu.jo/dia
ORCID ID :
Office No. : 238	EXT : 4668

C.V. Document file as PDF:

Ph.D.	University of Surrey	United Kingdom,2009
Master	Al-Albayt University	Jordan,2003
Bachelor	Philadelphia University	Jordan,2000

 Dia works in the following areas.
o Service quality.
o Customer satisfaction.
o Consumer behavior.
o Customer loyalty.
o Customer relationships.
o Business performance.
o Measurement systems of business performance.

Ekinci, Y., Zeglat, D., and Whyatt, G. (2011), Service Quality, Brand Loyalty and Profit Growth in UK Budget Hotels, Tourism Analysis, Vol. 16, No. 16, XX.

Zigan, K., and Zeglat, D. (2010), Intangible Resources in Performance Measurement Systems of the Hotel Industry, Facilities, Vol.28, No. 13-14, pp. 597-610.

Zeglat, D., Ekinci, Y. and Lockwood, A. (2008) “Service Quality and Business Performance in the Hospitality Industry”, in Oh, H., ed, Handbook of Hospitality and Tourism Marketing, pp. 209-236, Elsevier, London, ISBN 978-0-080-45080-3.

Principles of Management
International Management
Human Resource Management
Principles of Marketing
Marketing and Promotion for Hospitality
Sales Management
Public Relations Management
Scientific Research Methods
Final Year Graduation Project

DIA' ALHAQ AHMAD ABEDALMAHDI ZEGLAT

DIA' ALHAQ AHMAD ABEDALMAHDI ZEGLAT

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